Rapid Roadside Assistance for Every Breakdown

Cartrack NZ delivers fast roadside assistance for all breakdowns, ensuring you’re never stranded. With 24/7 emergency roadside help and seamless breakdown recovery, we partner with NZRA to get you back on the road quickly.

Reliable Support Wherever, Whenever

Cartrack Roadside Assistance offers unmatched peace of mind for any unexpected road challenges. Whether it’s a flat tyre, a breakdown, or any other issue, our service ensures help is always close at hand. By combining advanced telematics with expert roadside assistance, we guarantee you’re never left stranded. And for just $5 (excl GST) per month added to your existing vehicle tracking subscription, you can enjoy this essential service, keeping you safe and supported on every journey. The Policy is linked to the vehicle, so any authorised driver that is driving the car can access the service through the Cartrack App

Why Choose Cartrack’s Roadside Assistance?

A First in New Zealand
Cartrack proudly stands as the only telematics provider in New Zealand to offer fully integrated roadside assistance. This means seamless support for both vehicle tracking and roadside emergencies, all in one platform.

Fast and Reliable Assistance
Our tiered, priority-ranked service provider network ensures rapid response times, with an average wait of just 30-45 minutes, getting you back on the road as quickly as possible.

Comprehensive Nationwide Coverage
Wherever you are, we’ve got you covered—24 hours a day, 7 days a week, 365 days a year—so you can drive with confidence and peace of mind.

Mobil App Integration
The Roadside Assist button automatically sends all relevant vehicle data, including your precise location, directly to NZRA. This seamless integration ensures help reaches you faster than ever.

What is inclunded in Cartrack's Roadside Assistance?

Mobile Assist Button
24/7 Roadside Service
Technical Advice
Lockout Assistance
Battery Services
Breakdown Towing
Flat Tyre Services
Accident Assistance
Emergency Fuel
Nationwide Cover

A Winning Partnership for Breakdown Peace of Mind

Our partnership with NZRA is a win for every driver. Combining Cartrack’s expertise and GPS technology with NZRA’s 2,500+ service providers, we deliver rapid roadside assistance and reliable breakdown support nationwide—keeping you moving with confidence.

Membership Details

Subscription Cost: $5 per month, in addition to your regular Cartrack vehicle tracking subscription.
Maximum Entitlements: 6 callouts per policy term.
Additional Call Outs: Available at the member’s expense.
Policy Capped Limit Per Event: Includes initial towing to the nearest repairer or place of safety.
No Carry Over: Unused callouts do not carry over after the policy term ends.
Specific Service Requests: Services outside the policy scope will be at your expense, with prepayment required before dispatch.

Sign up to Roadside Assistance

Choose which of the following applies to you:

Policy Terms and Conditions

Please download the Cartrack Roadside Assistance Terms and Conditions document below:

Policy Document

Checkbox Items

I have downloaded, read and accept the Policy Terms and Conditions

Business Items Email

How does it work?

Cartrack Roadside Assistance is accessed through the Cartrack app, allowing any driver with the app to request help—provided the vehicle has Roadside Assistance activated on the account. To begin, the driver opens the Cartrack app, logs in, and selects the “Protector” button from the feature menu. They then choose the vehicle in need of assistance, confirm or update the driver’s contact number, and verify the vehicle’s location. The app offers multiple ways to set the location, including using the vehicle’s GPS, the phone’s GPS, manual address entry, or adjusting a map pin. Once all details are confirmed, the driver submits the request, and the system sends the vehicle details, contact number, and exact location directly to the roadside service provider for prompt assistance.

Step-by-Step

Open the Cartrack App
1. Locate the Cartrack app on your mobile device’s home screen or app drawer.
2. Tap the app icon to open it.
3. Log in using your registered credentials.

Navigate to the Roadside Assistance Feature
1. Once on the app’s dashboard, locate the bottom menu or action bar.
2. Swipe upwards to reveal additional feature options.
3. Look for the “Protector” button (Roadside Assistance feature) and tap it.

Select the Vehicle Needing Assistance
1. A screen will display a list of vehicles linked to your account.
2. Tap on the vehicle that requires roadside assistance.

Confirm Driver Contact Details
1. On the next screen, verify the mobile number linked to the selected vehicle.

If the number is incorrect or blank, enter the correct mobile number for the driver.
Ensure the mobile number is accurate, as the service provider will use this to contact you.

Review and Confirm Your Location
The app will automatically detect your current location using GPS.

The app provides four options for setting your location:

Default Location: Based on the vehicle’s fitted GPS tracker.
Phone Location: If the vehicle is not fitted with a GPS tracker, the app will use your mobile device’s GPS.
Manual Address Entry: Enter the address manually in the designated field.
Map Pin Adjustment: Drag and drop the pin on the map to the correct location.

Ensure the selected location is accurate before proceeding.

Submit the Roadside Assistance Request
1. After confirming the vehicle, contact number, and location, tap the “Submit Request” or “Request Assistance” button.

The app will transmit your vehicle details, driver contact information, and exact location to the service provider.
Once the request is submitted, the app will display a confirmation message

How 24/7 Roadside Assistance from Cartrack Keeps Kiwi Fleets Moving

For fleet operators in New Zealand, every minute counts. Unexpected breakdowns, flat tyres, or a simple lockout can grind operations to a halt. In an industry where time is money, access to reliable, fast, and integrated roadside assistance is no longer a luxury—it’s a business imperative. That’s where Cartrack’s 24/7 Roadside Assistance steps in.

The Real Cost of a Breakdown

It’s easy to underestimate the impact of a seemingly minor roadside incident. But the reality is, even short delays can lead to missed delivery windows, customer dissatisfaction, and unplanned costs. Towing fees, replacement vehicle logistics, and overtime wages quickly add up.

Beyond cost, there’s reputational risk. Clients judge your reliability on your ability to show up, every time, on time. Downtime isn’t just an inconvenience—it’s a threat to customer trust and future contracts.

What Makes Cartrack Roadside Assistance Different?

Unlike generic roadside services, Cartrack’s solution is purpose-built for commercial fleets. Here’s how it stands apart:

NZ-Wide 24/7 Support
Our professional response teams operate 24 hours a day, 7 days a week, across New Zealand. Whether your vehicle is stuck in the city or on a rural route, our nationwide coverage ensures help is never far away.
App-Integrated Smart Assistance
Through the Cartrack app, drivers can instantly request help via the “Protector” button. Vehicle details, location, and contact information are automatically transmitted, minimising errors and expediting dispatch. No scrambling for paperwork or long calls.
Comprehensive Incident Support
Cartrack covers a broad range of breakdown scenarios, including:

Jump-starting flat batteries
Tyre changes (if a spare is available)
Fuel delivery (up to 5L, fuel at driver expense)
Lockout assistance (forced entry upon consent)
Mechanical fault towing to the nearest place of safety

All services are designed to get your vehicle moving again or transported quickly to a repairer—without wasting time or compromising driver safety.

Designed for Fleet Efficiency

Each Cartrack policy includes six callouts per year, giving fleet operators peace of mind without hidden costs. Our response partners are equipped to assist commercial vehicles and are familiar with fleet-specific priorities: speed, accuracy, and minimal downtime.

The integration with Cartrack’s telematics platform also enables fleet managers to track roadside support events, analyse response times, and include them in broader operational reviews.

A Smarter Way to Protect Your Fleet

When every delivery counts, downtime isn’t an option. Cartrack’s roadside assistance isn’t just reactive support—it’s a strategic tool designed to help Kiwi fleets stay on the move, reduce operational disruption, and uphold service reliability.

Speak to Cartrack today about bundling 24/7 roadside assistance with your fleet management solution. Empower your team to drive with confidence, knowing support is just a tap away.