CARTRACK New Zealand- Privacy Policy
Effective: 15 May 2025
1. Purpose of Collection
We collect personal information to:
– Deliver and improve our fleet management, tracking, and telematics services;
– Identify and communicate with users;
– Ensure driver safety and compliance;
– Comply with legal obligations;
– Support customer service and technical assistance.

We will only collect personal information for lawful purposes connected with our functions or activities, and only when necessary for those purposes.
2. Information We Collect
Depending on the specific application or service, we may collect:
– User Information: Name, contact details, driver’s licence (optional), profile data.
– Device Information: IP address, system specs, network type, device status.
– Location Data: Real-time GPS to monitor driving behaviour and vehicle usage.
– Usage Logs: Activity and transaction logs related to app usage.
Google, as the provider of Google Analytics, has access to the data collected via these cookies. For more information, you can review Google’s Privacy Policy.
Hubspot, as the provider of the CRM services, has access to the data collected via these cookies. For more information, you can review Hubspot’s Privacy Policy.
3. How We Collect Information
We collect personal information through:
– Our websites and mobile applications (iOS and Android);
– Telematics devices (e.g. GPS trackers, dashcams);
– Direct user input during account setup or usage.
4. Lawful Basis for Processing
Under NZ law, we will only collect and use your personal information when:
– You have given informed consent;
– It is necessary for a contractual obligation;
– It is required or authorised by New Zealand law;
– It is necessary for legitimate business purposes, provided it does not unreasonably intrude on your privacy.
5. Disclosure of Personal Information
We may disclose your personal information to:
– Partners: Companies using our platform under contract (e.g. Toyota NZ).
– Affiliates: Other Cartrack subsidiaries involved in service delivery.
– Regulators or law enforcement: When legally required.
Account Support Providers: We may share limited personal information with trusted third parties to help manage or recover overdue accounts, where legally permitted.

We will not disclose your personal information overseas unless:
– The overseas entity is subject to similar privacy safeguards; or
– You have expressly consented to the disclosure; or
– We have taken reasonable steps to ensure the receiving party protects the information appropriately (e.g. via contractual clauses).
6. Cross-Border Disclosures
Personal information may be stored or processed in countries including Singapore, South Africa, or the United States. Where we do this, we ensure safeguards such as:
– Contractual controls (e.g. standard contractual clauses),
– Technical and organisational measures to prevent misuse,
– Informed consent where applicable.
7. Data Security
We take reasonable steps to protect personal information from:
– Loss, misuse, unauthorised access, modification, or disclosure;
– Use of encryption, secure servers, access controls;
– Continuous monitoring of systems and regular audits.
8. Data Retention
We retain your personal information for as long as it is required to deliver our services, meet legal obligations, or support our business operations. Where no specific legal requirement applies, we may retain information indefinitely unless you request its deletion.
When information is no longer needed, or upon verified request, we securely delete or anonymise the data in accordance with best practices and applicable laws.
9. Your Privacy Rights (NZ IPPs 6–12)
You have the right to:
– Access the personal information we hold about you;
– Request correction of any incorrect or outdated information;
– Object to use of your personal information for certain purposes;
– Withdraw consent (where applicable), understanding this may impact service access.

To exercise your rights, please contact:
📧 privacy@cartrack.co.nz
10. Children
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such a collection, we will delete the information promptly.
11. Changes to This Policy
This policy may be updated to reflect changes in legal requirements or operational practices. We will notify users of material changes as required by law and update the “Effective Date” accordingly.
12. Contact Us
If you have questions or concerns about this privacy policy or our data practices, please contact:

Privacy Officer – Cartrack New Zealand
📧 privacy@cartrack.co.nz
📞 +64 9 444 1244
📬 1 Huron Street, Takapuna, Auckland 0622.

If you’re unsatisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner (NZ):
🔗 www.privacy.org.nz